Effective Date: September 11, 2026

Last Updated: September 11, 2026

This Privacy Policy describes how Bihar Makhana Export (“we,” “our,” or “us”), operating the website https://biharmakhanaexport.in, collects, uses, stores, and protects your personal information when you access our website, purchase our Foxnut (Makhana) products, or interact with our services.

We are committed to respecting your privacy and complying with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

1. Information We Collect

We collect information directly from you when you place an order, create an account, or contact our support team, as well as automatically through your interactions with our website:

  • Personal & Contact Details: Full name, billing address, shipping address, email address, and phone number.
  • Transaction Details: Records of products purchased, order values, order dates, and payment status (note: all payment processing is handled through secure, third-party payment gateways; we do not store full credit/debit card numbers or UPI PINs on our servers).
  • Technical & Usage Information: IP addresses, browser types, internet service providers, operating systems, referring/exit pages, timestamps, and clickstream data collected via third-party analytics and performance tools.

2. How We Use Your Information

Your data is collected strictly for legitimate business purposes, including:

  • Processing, packing, and dispatching your Makhana orders.
  • Communicating order updates, tracking information, and customer support queries.
  • Enhancing website speed, security, and uptime through Content Delivery Networks (CDNs) and proxy services.
  • Analyzing customer browsing patterns to optimize product offerings and checkout workflows.
  • Complying with statutory obligations, including GST invoicing and tax records.

3. Third-Party Tools and Data Sharing

We maintain a strict data-handling standard: We do not sell, trade, rent, or lease your personal information to third parties for marketing or any other commercial purposes.

We only disclose necessary data to trusted third-party service providers who assist us in operating our business under strict confidentiality agreements:

  • Logistics & Courier Partners: We share your name, shipping address, and phone number with third-party shipping carriers solely to execute delivery.
  • Website Security & CDN (Cloudflare): We utilize Cloudflare proxy, caching, and CDN services to secure our website against malicious traffic, DDoS attacks, and to speed up content delivery. Cloudflare processes technical logs (such as IP addresses) in accordance with standard internet infrastructure practices.
  • Analytics Providers (Google Analytics): We use Google Analytics and similar tools to monitor website performance and aggregate visitor traffic metrics. This data is collected in anonymized or pseudonymized formats.

4. Cookies and Tracking Technologies

Our website uses standard cookies and session identifiers to:

  • Keep items stored in your shopping cart.
  • Recognize returning visitors.
  • Maintain security session verification through proxy/CDN routing.

You can configure your browser to reject cookies; however, doing so may disable core features of our checkout and ordering system.

5. Data Security & Storage

We employ standard electronic, physical, and procedural safeguards (including sitewide SSL/HTTPS encryption) to prevent unauthorized access, alteration, or disclosure of your data. Your data is stored on secure hosting environments with restricted administrative access.

6. Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are:

Email: biharmakhanaexport15@gmail.com

Enterprise Name: Bihar Makhana Export

Address: Holding No-390/255/ New Clony Balughat, Road No-01, P.S- Town Thana, Block-Mushahri, Near Jio Tower, Company Bagh, Muzaffarpur, Bihar, PIN Code: 842001, India

Phone: +91 9728980251